ICS’s mission is to be the leader in commercial debt collection by providing our expertise, professionalism and progressive collection techniques to ensure the highest possible return for our clients.


Industrial Credit Service has been a family-owned and run business since 1966. Beginning with the founder Gene Trott and continuing until the present day with Neal and Wanda Henning at the helm, ICS brings professionalism and expertise to the commercial collection industry. Staying up-to-date on the latest technology, keeping abreast of current legislation as well as the continuing education of staff assures clients that they are receiving the best customer care possible. Whether you need help collecting your business-to-business debt or need assistance with your current accounts receivable portfolio… choose the best, choose ICS.

Neal Henning, President

Neal grew up in Los Angeles the son of hard-working, industrious parents, owners of a heavy-equipment business. He watched his father and mother work long hours to ensure the success of their business all while raising 10 children. He was taught at an early age that in order to be successful in business you had to be in control of all the details. This included providing great customer service along with keeping an eye on the bottom line and always staying on top of your accounts receivables. Neal made his way up to Oregon to study business at Southern Oregon University and loved the northwest so much that it became his home. After college he went to work for Southern Oregon Credit and has been involved in the credit and collections business ever since. He has been on the Board of Directors for both the Oregon and California Collection Associations and has participated in the Association of Credit and Collection Professional’s Future Leaders training, is a past President of both the Newport Chamber of Commerce and Newport Rotary Club as well as volunteering for numerous service organizations and events.

Wanda Henning, CEO

Wanda grew up in Virginia with parents who loved to travel and shared their adventurous spirit with their children. Eventually that love of travel led to Wanda making her home in the Pacific Northwest. Wanda attended college at Portland State University majoring in Business Administration. Upon completion, Wanda made her way into the family collection business which eventually expanded to what has become Industrial Credit Service. Named one of the Top 50 Most Influential Collection Professionals by Collection Advisor Magazine as well as one of the 50 Great Leaders to Watch by Oregon Business Magazine Wanda has been involved in the credit and collection industry for over 20 years. As a Past President of Oregon Collector’s Association, member of ACA International and IACC, Wanda has spent her career keeping abreast of the ever changing laws, regulations and technology that influence this industry.

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